If you have purchased an item through TionHair.com, and would like to return it for a refund or exchange it for another product, you are able to do so by contacting TionHair.com customer service within 14 days from the date of purchase. All sales are final and no refunds or exchanges will be accepted for promotional items, and non-warranty items (i.e. Accessories, Brushes and Combs, Shampoos and Conditioners, and COVID 19 Products).
TionHair.com/CM Hair Inc. is not responsible for any items that are lost or stolen while in transit. Customers are responsible for tracking their order once we provide a tracking number. TionHair.com/CM Hair Inc. is also not responsible for additional shipping costs for items sent to an incorrect address, items not claimed within a timely matter (as deemed by the shipping company) by the recipient, or items that fail to arrive at our facility at no fault of TionHair.com/CM Hair Inc.
All returns and exchanges will be subject to a 20% restocking fee, which will be deducted from the refund or charged at the time of the exchange. We also do not refund the original shipping and handling that you paid on the order. All returns must be in the original packaging, including any free goods which were received with the original order, and must be considered in “New” condition. A copy of the original sales invoice (receipt) must accompany all returns.
You will be responsible for any shipping and handling fees necessary to return your item to our location, in order to receive a refund. Also, you will be responsible for any shipping and handling fees necessary to receive an exchanged item.
Promotional gifts and items are included with qualifying orders (promotional gifts and items that require a minimum order amount are awarded based on the subtotal before tax and shipping fees). Promotional gifts and items are not available with other promotional items or discounts, and exclusions may apply. One promotional gift is allowed per customer and order and cannot be combined. Electric items given as a promotional gift may be accompanied by a limited manufacturer’s warranty for one year from the date of the order. All warranty guidelines and processes would apply to these items. Promotional gifts and items which are not warranted are given “as is”. All promotional gifts or items must accompany returns or exchanges being submitted by the customer.