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If you have purchased an item through TionHair.com, and would like to return it for a refund or an exchange, please contact our customer service within 14 days from the date of purchase. All sales are final and no refunds or exchanges will be accepted for promotional items and non-warranty items (i.e. Accessories, Shampoo and Conditioner).
Please note that we are not responsible for additional shipping costs for items sent to the incorrect address, items not claimed within a timely manner (as deemed by the carrier) by the recipient, or items that fail to arrive at our warehouse at no fault of TionHair.com/CM Hair, Inc.
All returns and exchanges will be subject to a 20% restocking fee, which will be deducted from the refund or charged at the time of the exchange. We also do not refund the original shipping and handling that was paid on the order. All returns and exchanges must be in the original packaging, including any free goods which were received with the original order, and must be considered in “New” condition. A copy of the original packing slip must accompany all returns and exchanges.
The customer is responsible for shipping and handling fees necessary to return the item(s) to our warehouse, in order for a refund or exchange.
Promotional items are included with qualifying orders (awarded based on the order subtotal before tax and shipping fees). Promotional items are not available with other promotional items or discounts, and exclusions may apply. One promotional gift is allowed per customer and order and cannot be combined. Electric items given as a promotional gift may be accompanied by a limited manufacturer’s warranty for one year from the date of the order. Promotional items which are not warranted are given “as is”. All promotional items must accompany returns or exchanges being submitted by the customer.
